Right of withdrawal and returns

Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Supermood within 14 days of the date on which you have received the product. The notice may be sent in different ways. If you wish to exercise your right of withdrawal you must notify us clearly via email. Send the notification to our address Erottajankatu 4 A 6, 00130 Helsinki or email it to customerservice@supermood.fi. If you send us an email we will send you a confirmation upon receiving your notice. Please always refer to your order number in you communication with us. You may wish to keep a copy of your cancellation notification for your own records.

Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section 2, Supermood will issue a refund of the amount paid to Supermood. Freight cost for returns will be covered by the customer. Supermood will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Supermood has received the product/s from you or if Supermood has obtained proof that the products have been sent back to Supermood. The refund is made using the same payment method you used at the purchase. Please note that Supermood only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Supermood then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with seal/cellophane still attached.

Returning the products

Upon your withdrawal of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.

When returning please follow the steps below:

  1. You can view your orders and must request a return or exchange item for any unwanted items within 14 days of the date on which you have received the product via email.
  2. Place the item(s) in the original shipping box, or any other solid carton box.
  3. Close the box and tape it securely.
  4. Address the shipment to Supermood Oy, attn: refund, Erottajankatu 4 A 6, 00130 Helsinki Finland and clearly mark the package with the order number.
  5. Send the item with authorized secure forwarding agent/transport company.
  6. Return the products by a secure transport.

Defective products

If you receive defective products, please notify us immediately. According to the consumer act (1990: 932) you are entitled to complain about defective products within three years. However, you must always notify Supermood within a reasonable time after you have detected that the products are defective. If Supermood consider the products to be defective, Supermood will make a full refund including shipping costs. Please see more information about your legal consumer rights in the consumer act (1990: 932).

Supermood quality guarantee

Supermood acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.