Privacy policy

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1. General privacy policy

Supermood recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us. By approving this privacy policy, or by using our online store or services (including when you register with Supermood online) you consent to Supermood’s processing of your personal data in accordance with this privacy policy.

2. Who is responsible for the processing of your personal data?

The Finnish company Supermood Oy, business ID: FI25905797 (“Supermood”), is the controller of your personal data under applicable data protection laws. Supermood’s affiliated companies and selected suppliers may process your personal data on Supermood’s behalf and in accordance with Supermood’s instructions, and are thereby processors of your personal data.You may contact Supermood at any time at:

You may contact Supermood at any time at:

Supermood Oy

Postal address: Erottajankatu 4 A 6, 00130 Helsinki Finland
Phone: +359 (0)40 744 85 54
Email: customerservice@supermood.fi

3. What information does Supermood collect, and from whom?

Supermood collects names, addresses, email addresses, telephone numbers, nationality and (if applicable) company information (i.e. the company name of your employer) from visitors to the website who register their information or who use the online store or any other online service, such as subscribing to the newsletter.We also use “cookies“ (as described below) and track

We also use “cookies“ (as described below) and track IP addresses so we can improve our services and enhance your Supermood experience. When you order our products online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will never be visible to Supermood or our payment service provider.Supermood may also store information regarding your purchases, namely information regarding product and size, and purchase price and date, which will help us improve our services to you and enhance your future purchasing experience with us.

Supermood may also store information regarding your purchases, namely information regarding product and size, and purchase price and date, which will help us improve our services to you and enhance your future purchasing experience with us.Supermood collects names, addresses, email addresses, telephone

Supermood collects names, addresses, email addresses, telephone numbers, and nationality. Supermood may also store information regarding your purchases, namely product and size, purchase price and date, as well as general information regarding skin type, gender, age and buying habits that will help us improve our services to you and enhance your future purchasing experience with us.

4. How does Supermood use the information you provide?

Supermood will use the information collected to:
– process any purchase or order made by you online;
– process any returns and complaints you may have;
– register you with our website and create your personal account;
– communicate with you about your purchase or order;
– administer our website services;
– answer and administer any questions or comments you may have regarding our products or services;
– keep you informed, via SMS, email or post, of our special events or promotions;
– send out our newsletter, if you have chosen to subscribe to the newsletter;
– review our performance and to improve our services to you;
– analyze your personal data to provide you with relevant marketing offers and information;
– help us improve our site design and your online and in-store shopping experiences;
– contact you, subject to the choices you have made, via email, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.
We may combine your personal data that you have provided to us, with personal data that you have provided to one of our affiliated companies, in order to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
We may also use your personal data for our internal marketing and demographic studies, together with non-personal data to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.

5. Does Supermood share your information with others?

Supermood does not sell or rent our customer’s names, addresses, email addresses or other personal data to any other entity.Supermood may share your data with affiliated companies to improve our services to you.

Supermood may share your data with affiliated companies to improve our services to you.Supermood may also share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on Supermood’s behalf and in accordance with

Supermood may also share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on Supermood’s behalf and in accordance with Supermood’s instructions. We do not authorize any of our suppliers to make any other use of your personal data. If Supermood is acquired by another entity or is merged or consolidated, information about Supermood customers may be made available to the new entity. However, Supermood will ensure that the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

6. Storage and transfer overseas

Your personal data is stored by Supermood in Finland. We may share your personal data with our affiliated companies within the EU/EES (namely in Sweden, Norway, Denmark, Finland, Germany, Austria, Switzerland, France, Belgium, Netherlands, the United Kingdom, Italy and Russia) and outside of the EU/EES (namely in the United States, Canada, South Africa, Australia, New Zeeland, Hong Kong, Taiwan, South Korea, Singapore, Japan, Romania, Iceland and United Arab Emirates) for the purposes described above under section 5.

We may also share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EES, for the purposes described above under section 6.

Please note that countries outside of the EU/EES may not afford the same level of protection of personal data as countries within the EU/EEA. However, all processing by our affiliated companies and selected suppliers will be done solely in accordance with Supermood’s instructions, in order to provide adequate protection for your personal data. You hereby consent to the transfer of your personal data outside of the EU/EEA in accordance with this privacy policy.

7. Security

Supermood uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Please note that email is not encrypted and not considered to be a secure means of providing credit card information.
For security reasons, we do not store any payment information in our database.

8. Accuracy and Retention

You have the right to annually request written documentation, free of charge, on the personal information we have relating to you. You are also entitled at any time to request access to and correction of all personal data you have provided to us or to request removal of your name and other personal data from

You have the right to annually request written documentation, free of charge, on the personal information we have relating to you. You are also entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from Supermood’s customer database and/or marketing/newsletter list by contacting our customer service at customerservice@supermood.fi.

If you like us to remove your data from our marketing/newsletter list, click on the unsubscribe link in your next email from us. Notwithstanding the above, Supermood reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to process your purchase or to perform any other service requested by you.

9. How do I unsubscribe from Supermood newsletters and email updates?

If you have registered to receive newsletters or email updates from us, and you no longer wish to receive these newsletters/email updates, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters/email updates.

10. How long do we keep your data?

We will keep your data for as long as it is necessary to process your order or perform any services requested by you, or for a longer period of time if required by law or if necessary to resolve any disputes, prevent fraud or abuse, or to enforce our terms and conditions.

11. What happens if you do not disclose your personal data to us?

If you do not provide us with mandatory personal data we may not be able to process your order or perform any services requested by you. When you purchase our products online, we will inform you which data is mandatory by marking certain fields with a symbol (*).

12. Cookies. What are cookies?

Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies on the site to improve your browsing experience. In addition, to use for statistical purposes, cookies identify your computer and allow the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The website cannot be accessed if cookies are disabled. By browsing the website you consent to the use of cookies.

13. Children’s privacy

Supermood does not wish to collect personal information from anyone under the age of eighteen (18).

14. Legal purchase age

If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything at supermood.fi.

15. Acceptance of privacy and modifications

Supermood reserves the right to occasionally make changes to its privacy policy or practices. We will post the updated policy on our website, and you should, therefore, review this page from time to time to get updated information, particularly each time you use our online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.Last date for modification: June 2017

Last date for modification: June 2017